FAQs
What exactly is the Loyal Local Card?
The Loyal Local Card is a membership card that gives you access to discounts and special offers with local businesses and trades. After you have purchased the card, you just need to present it at the local businesses to claim your discount. Offers may change, so please do check our website to make sure you know what the latest promotions are.
The Loyal Local Card is an annual membership card. Once signed up with us, your membership will automatically renew from the date on your card.
Do I have to live in central Saffron Walden to be able to buy the card?
No! Anyone can buy the card and benefit from its great value savings. Our focus is on championing a culture of local spending no matter where you live. The participating businesses are from Saffron Walden and the wider surrounding area.
What kind of offers do you have?
The Loyal Local Card gives you access to a wide variety of discounts, deals and special promotions. Many of the participating businesses offer between 10% – 50% discount off full priced goods. Such deals typically don’t work in conjunction with any other promotions so you cannot generally claim The Loyal Local Card discount on sale items. Some retailers offer special one-off offers during holidays or various seasons, whilst other retailers have special discounts during less busy times of their operation. The Loyal Local Card is committed to providing you with more offers and discounts throughout the year and we will work hard to secure these for you.
How much can I save with the Loyal Local Card?
It is very much up to you how much you can save. If you are a frequent user and take advantage of the numerous promotions the participating retailers offer, you can save hundreds of pounds every year. A lot of our customers say the card paid for itself within a couple of uses.
How do I sign-up for an annual membership?
You will need to select the sign up button which will take you to the debit/credit card section to set-up a recurring subscription with us.
How soon will I receive my card?
You will gain instant membership via email shortly followed by your physical membership card (within 7 working days)
When does the card expire?
Your membership will renew annually unless you opt to cancel it.
What happens if I lose my card?
If you lose or misplace your card, please email info@loyal-local-card.co.uk for a replacement. There is a £5 fee to cover the cost of the replacement. Your replacement card will have the same expiry as your original card.
Can I let members of my family or my friends use my card?
The Loyal Local Card is personal and non-transferable.
I don’t want to sign-up for a recurring subscription, can I buy the card as a one-off purchase or gift?
Yes – please email me on info@loyal-local-card.co.uk
I would like to get your card as a present, can you ship it directly to my friend/family?
Yes. Please email me at info@loyal-local-card.co.uk to arrange.
Can you do express delivery?
Yes – please get in touch (info@loyal-local-card.co.uk) if you need a card urgently and we will see what we can do.
Is your website secure to accept my debit/credit card payment?
The Loyal Local Card website does not actually handle any payments. These are done through secure and PCI compliant payment gateway, Stripe.
I’ve ordered my card a while ago but still have not received it, what shall I do?
We are really sorry to hear about this! Please email me your details, when you ordered the card and how you made the payment. We will try to resolve it as a priority.
Please note that it may take up to 7 working days for physical membership card to arrive but you should receive immediate membership via email.
I am a local business, how can I start offering discounts or special promotions to Loyal Local Card members?
Fantastic! I would be very excited to hear from you. It is free to advertise your discount; simply click on the the ‘Advertise with the Loyal Local Card’ link at the bottom of the page and fill out the form or you can email info@loyal-local-card.co.uk with the details. I will need your logo 600x 600, a bit of blurb about your business and the offer you would like to promote.
I would like to suggest a retailer/business to add to the list, what should I do?
Fantastic, we would love to hear from you! Please email info@loyal-local-card.co.uk with the details. It would be especially helpful if you can make an introduction to the business via email and include me in the copy so we can follow up immediately.
